Warranty
Congratulations! You have just purchased one of the finest sleep systems on the market today, backed by one of the best warranties available.
Please take a few minutes to read the following guidelines to ensure the continued support and performance of your new mattress.LENGTH OF WARRANTY
All latex and latex hybrid (combination of latex with other foam) mattresses have a 20 year Warranty(15 year full warranty)
All natural latex mattresses have a 10 year full warranty.Newgen Cloud Series(25 years:15 Years full, 10 Years pro-rated against 3/4” visible body impressions)Newgen Terra Series(20 years:10 years full, 10 years pro-rated against 3/4” visible body impressions)
This warranty begins on the day you purchase your mattress.
In the event we repair or replace your mattress, the warranty continues from the original date of purchase.WARRANTY COVERAGE
Body impressions of 3/4 inch or greaterITEMS NOT COVERED
Mattress ticking
Zippers
Damage caused by an improper bed frame and or improper foundation
(base)
Queen and King mattresses must have a frame with rigid centre support with at least 5 legs; or rigid centre support with at least 5 hardwood cross-slats; or solid wood platform.
We strongly recommend replacing your foundation at the same time you purchase a new mattress.
An old foundation may not provide adequate support. A new mattress can appear to be sagging when it is really the foundation. Damage from an old foundation is not covered.
Comfort preferences
Body impressions of less than 3/4 inch
Damage due to abuse
Normal wear and tear
Cosmetic issues such as: stitching, fabric flaws, fabric discoloration or fading.
Transportation costsIn order for this warranty to be valid you must be the original consumer purchaser, from an authorized NewGen (BFF) dealer. Provide a copy of the original store receipt; or other proof of date, purchase and purchase price.
Your warranty does not cover products found to be in an unsanitary condition, or when the product failure is due to causes other than defective materials or workmanship.
If identical materails are not available at the time of a warranty claim, NewGen (BFF) reserves the right to substitute materails of equal or higher value, or, at our option.The information contained in this communication may contain confidential business information belonging to BFF Foam Corp. / Essential Medical Products and is intended only for use by the person or entity named above. If you are not the intended recipient (or someone responsible for delivering it), you are hereby notified that any distribution or copying of this information is strictly prohibited. If you have received this communication in error, please notify us immediately by telephone and return the information to the sender. Thank you.
L’information contenue dans ce communiqué pourrait contenir de l’information commerciale confidentielle concernant BFF Foam Corp. / Essential Medical Products, des compagnies qui y sont affiliées ou qui ont des relations d’affaires avec elle. Elle ne doit être utilisée que par la personne ou l’entité nommée ci-dessus. Si vous n’êtes pas le destinataire visé (ou un responsable pour son envoi), par ceci vous êtes avisé que toute distribution ou reproduction de cette information est strictement interdite. Si vous avez reçu ce communiqué par erreur, veuillez nous en aviser immédiatement par téléphone ou en retournant l’information à l’envoyeur. Merci.